man wearing overalls repairing a dishwasher in a residential kitchen

Appliance servicers and repairers

(NOC 72421)
Annual Earnings
$54,226
Training, Education, Experience and Responsibilities
College Diploma or Apprenticeship, 2 or more years
Job Openings
(2024-2034)
390

Career Overview

Appliance servicers and repairers maintain, service and repair home and commercial appliances and help prevent unwanted breakdowns. Some employees work specifically on small appliances, such as microwaves, vacuum cleaners and power tools. Others specialize in major appliances, such as refrigerators, dishwashers, washers and dryers.

People in this occupation:

  • Work for repair shops, appliance service companies and repair departments of retail and wholesale establishments
  • May be self-employed
  • Should have good diagnostic and problem-solving skills, and enjoy working with electronic and mechanical equipment
  • Should be familiar with computers
  • Have the ability to work independently
  • Should be able to communicate clearly with clients

 

Job Titles

After-sales service technician - electrical appliances
Air conditioner repairer - window unit
Appliance repairer apprentice
Appliance servicer
Appliance service technician
Appliance service technician apprentice
Apprentice appliance service technician
Commercial bakery appliance technician
Commercial foodservice appliance technician
Commercial laundry appliance technician
Dishwasher repairer
Domestic refrigerator repairer
Domestic refrigerator servicer
Domestic window air conditioner mechanic
Domestic window air conditioner repairer
Electrical appliance repairer
Electrical appliance serviceman/woman
Electrical appliance servicer
Electrical appliance technician
Electric appliance service technician
Electric dryer repairer
Electric fireplace servicer
Electric household appliance servicer
Electric lawn mower repairer
Electric refrigerator servicer
Electric stove repairman/woman
Electric stove serviceman/woman
Electric tool repairer
Gas appliance repairer
Gas appliance repairer - customer service
Gas appliance servicer
Gas appliance servicer - customer service
Gas fireplace servicer
Gas stove repairer
Household electrical appliance repairman/woman
Household electrical appliance service technician
Major electrical appliance repairer
Major electrical appliance servicer
Major electric appliance repairer
Major electric household appliance repairer
Portable appliance repairman/woman
Portable electric household appliance repairer
Power tool repairer
Refrigerator repairer
Refrigerator servicer
Service technician - electrical appliances
Service technician - gas appliances
Stove repairer
Stove repairman/woman electric
Stove serviceman/woman electric
Vacuum cleaner repairer
Vacuum cleaner repairman/woman
Vacuum cleaner servicer
Washing machine repairman/woman
Washing machine servicer
Window air conditioner mechanic
Window air conditioner repairer
Wood fireplace servicer

Duties

Small appliance servicers and repairers:

  • Repair small appliances, such as electric lawn and garden equipment and power tools
  • Talk to customers or refer to work orders to establish the nature of an appliance malfunction
  • Observe the operation of appliances and conduct voltage, resistance and other tests using electric test equipment
  • Refer to schematic drawings or product manuals, and repair or replace parts or components using hand tools and soldering equipment
  • Prepare estimates and written accounts of the work done

Major appliance repairers and technicians:

  • Repair major appliances, such as domestic and commercial dishwashing equipment, stoves, laundry equipment and refrigerators in customer's home, in customer's place of business or in repair shop
  • Talk to customers or refer to work orders to establish the nature of an appliance malfunction
  • Diagnose faults by checking controls, condensers, timer sequences, fans and other components using test equipment such as meters and gauges that measure resistance, current, voltage and pressure temperature, flue gases and flow rates
  • Refer to schematic drawings or product manuals, and disassemble appliances using hand tools
  • Use shop equipment and specialized diagnostic and programming apparatus to repair, adjust and reprogram appliances
  • Replace components and subcomponents and reassemble appliances using hand tools and soldering and brazing equipment
  • Prepare estimates and written accounts of the work done
  • Plan service routes

 

Earnings

Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.

Annual Earnings

$54,226

Provincial Hourly Rate

High$37.30/hr
Median$26.00/hr
Low$18.20/hr
Source: B.C. Labour Market Information Office, derived from 2024 Job Bank Wage data

Work Environment

# Workers Employed

805

% Employed Full Time

50%
Source: 2021 Census

Workers in this occupational group usually work a regular 35- to 40-hour week; however, overtime work may be required during emergencies or busy periods. Some evening and weekend work may also be necessary. Hours can vary considerably for those who are self-employed.

Electric appliance servicers and repairers may work either in shops, where smaller appliances (e.g., vacuum cleaners and microwaves) are brought in for servicing, or in customers' homes, repairing large items (e.g., refrigerators and washing machines). These workers generally work alone, with little supervision. Technicians who repair large appliances usually drive a truck with an inventory of parts and tools to site locations.

The physical demands of the work may vary depending on the task at hand. Installing and servicing large appliances requires moving appliances (which may weigh more than 20 kg) and a considerable amount of standing, stooping, kneeling and reaching.

There is some risk of electrical shocks, cuts, burns or muscle strain with this type of work; however, precautions are undertaken to reduce these risks.

Career Pathways

Experienced appliance service technicians may become factory service representatives who supervise manufacturers' authorized repair depots in a particular region.

Technicians employed in larger organizations may become specialists or advance to supervisory positions.

With experience and business knowledge, workers in this occupational group may start their own independent appliance service company or appliance sales and service outlet.

Occupational Interests

It’s important to understand what kinds of occupations align with your interests.

For more about occupational interests visit Skills for the Future Workforce > Characteristics.

Here are the top occupational interest(s) for this career profile:

Realistic
Realistic

Education, Training and Skills

Small appliance repairers usually require some specialized high school or college courses or several months of on-the-job training.

Major appliance service/repair technicians usually require some secondary school education and completion of a college program or apprenticeship in appliance repair.

SkilledTradesBC offers a four-year apprenticeship program for appliance service technicians. Trade certification is not compulsory for these workers in B.C., but it can increase employment opportunities. For more information, please see SkilledTradesBC's website at https://skilledtradesbc.ca.

Electrical appliance servicers and repairers are currently eligible for Interprovincial Standard Endorsement (Red Seal) qualification through SkilledTradesBC. Once individuals pass the final examination of their accredited training program, they will achieve certification and will automatically receive a Red Seal endorsement. This endorsement allows holders to work in any province or territory.

Workers with 10,800 hours of documented, directly related work experience can challenge the Interprovincial Red Seal examination.

Appliance service technicians who are certified for that occupation by a regulator elsewhere in Canada can apply for the same certification from the regulator in B.C. Under the terms of the Canadian Free Trade Agreement (CFTA), most applicants who are transferring their credentials from elsewhere in Canada will not be required to complete additional training or testing. However, the B.C. regulator may ask applicants to provide further information such as a letter of good standing, references, or criminal record check.

For those who trained outside of Canada and never received certification from any Canadian jurisdiction, a full assessment is likely needed. Most occupational regulators have a process for assessment and recognize internationally trained applicants.

Contact SkilledTradesBC for details on how to apply for certification in B.C.

For information about labour mobility in Canada, visit www.workersmobility.ca.

View a list of Professional Regulatory Authorities in B.C.

Trades training resources

Visit our trades training page at www.workbc.ca/trades to learn about apprenticeship and trades training in B.C.

Education programs in B.C.

The following program areas are related to this occupation:

  • Appliance Installation and Repair
EducationPlannerBC Logo
Find out more information about programs offered specifically for this career.

Skills

Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.

Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.

See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!

Repairing

Repairing machines or systems using the needed tools.

75%
Troubleshooting

Determining causes of operating errors and deciding what to do about it.

68%
Equipment Maintenance

Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

68%
Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

68%
Quality Control Analysis

Conducting tests and inspections of products, services or processes to evaluate quality or performance.

65%
Operations Monitoring

Watching gauges, dials or other indicators to make sure that a machine is working properly.

62%
Equipment Selection

Determining the kinds of tools and equipment needed to do a job.

59%
Complex Problem Solving

Being able to solve novel, ill-defined problems in complex, real-world settings.

59%
Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

56%
Speaking

Talking to others to share information effectively.

56%

Labour Market Statistics

Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.

Employment

Find out about employment types and trends by region and industry.

Employment

805
Source: 2021 Census

Employment by Region

Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Employment % Employment of this Occupation
Cariboo 15 1.9%
Kootenay 25 3.1%
Mainland/Southwest 575 71.4%
North Coast and Nechako 0 0.0%
Northeast 10 1.2%
Thompson-Okanagan 60 7.5%
Vancouver Island/Coast 120 14.9%
Source: 2021 Census

Labour Market Outlook

The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.

Forecasted Job Openings (2024-2034)

390
Source: B.C. Labour Market Outlook

Forecasted Job Openings

Forecasted Employment Growth Rate

Composition of Job Openings

Source: B.C. Labour Market Outlook

Job Openings by Region (2024-2034)

Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Job Openings Avg. Annual Employment Growth
Cariboo Not available Not available
Kootenay 10 0.5%
Mainland/Southwest 310 2.0%
North Coast and Nechako Not available Not available
Northeast Not available Not available
Thompson-Okanagan 30 1.7%
Vancouver Island/Coast 40 0.8%
Source: B.C. Labour Market Outlook

Industry Highlights

Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.

Forecasted Job Openings by Industry

IndustryJob Openings (2024-2034)
Repair, Personal and Non-Profit Services250
Retail Trade80
Construction30
Manufacturing10
Wholesale Trade10
For additional industry information, visit the Industry Profiles page.
Source: B.C. Labour Market Outlook

Insights from Industry

The majority of new opportunities that arise over the next few years will be a result of the need to replace those who retire and from new openings.

Consumer demand for electrical appliances has increased in recent years, which results in demand for follow-up maintenance and repair services. The increasingly complex technology built into modern appliances is making repairs by homeowners less common.

Electric appliance servicers and repairers who stay up to date on technological changes will be in greatest demand.

Resources