Ground and water transport ticket agents, cargo service representatives and related clerks
Career Overview
Ticket agents, cargo service representatives and related clerks (except airline):
- Quote fares and rates
- Make reservations
- Issue tickets
- Process cargo shipment
- Check baggage
- Perform other related customer service duties to assist travellers
- Work for bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and travel wholesalers
Job Titles
Duties
Ticket agents:
- Answer customer inquiries, quote fares and assist clients in planning travel times and routes
- Reserve seats for tour companies, travel agencies, wholesalers and the general public
- Issue tickets, handle cash transactions and check baggage
- Receive and record bookings for package tours from retail travel agencies
- Supply information about available vacancies when working for wholesale travel companies
Cargo service representatives:
- Quote fare and rates for cargo shipment
- Compute shipment costs including charges for services and insurance using rate tables and schedules
- Prepare and maintain shipping and other documents
- Check in passenger baggage and sort for loading by baggage handlers
- May load baggage directly into buses, railway cars or cruise ships
- Trace lost or misdirected passenger baggage or cargo shipment
Earnings
Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.
Work Environment
# Workers Employed
400% Employed Full Time
57%Work takes place in a controlled indoor environment.
Career Pathways
Progression to supervisory positions is possible through experience.
Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
Related Careers
Occupational Interests
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For more about occupational interests visit Skills for the Future Workforce > Characteristics.
Here are the top occupational interest(s) for this career profile:
Education, Training and Skills
- Completion of secondary school is usually required
- Up to 10 weeks of training may be provided
Education programs in B.C.
The following program areas are related to this occupation:
- Academic/Basic Upgrading
Skills
Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.
Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.
See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!
Talking to others to share information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Actively looking for ways to help people.
Understanding written sentences and paragraphs in work-related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Being aware of others’ reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Managing one’s own time and the time of others.
Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.
Communicating effectively in writing as appropriate for the needs of the audience.
Labour Market Statistics
Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.
Employment
Find out about employment types and trends by region and industry.
Employment
400Employment by Region
| Region | Employment | % Employment of this Occupation |
|---|---|---|
| Cariboo | 0 | 0.0% |
| Kootenay | 0 | 0.0% |
| Mainland/Southwest | 255 | 63.8% |
| North Coast and Nechako | 0 | 0.0% |
| Northeast | 0 | 0.0% |
| Thompson-Okanagan | 0 | 0.0% |
| Vancouver Island/Coast | 140 | 35.0% |
Labour Market Outlook
The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.
Forecasted Job Openings (2024-2034)
180Forecasted Job Openings
Forecasted Employment Growth Rate
Composition of Job Openings
Job Openings by Region (2024-2034)
| Region | Job Openings | Avg. Annual Employment Growth |
|---|---|---|
| Cariboo | Not available | Not available |
| Kootenay | Not available | Not available |
| Mainland/Southwest | 130 | 1.6% |
| North Coast and Nechako | Not available | Not available |
| Northeast | Not available | Not available |
| Thompson-Okanagan | Not available | Not available |
| Vancouver Island/Coast | 50 | 0.7% |
Industry Highlights
Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.
Forecasted Job Openings by Industry
| Industry | Job Openings (2024-2034) |
|---|---|
| Transportation and Warehousing | 150 |
| Business, Building and Other Support Services | 20 |
| Professional, Scientific and Technical Services | 10 |
| Repair, Personal and Non-Profit Services | 10 |
Resources
Resource information is currently not available.