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Support occupations in accommodation, travel and facilities set-up services

(NOC 65210)
Annual Earnings
$44,840
Training, Education, Experience and Responsibilities
No Formal Education
Job Openings
(2024-2034)
250

Career Overview

This group includes workers who:

  • Carry hotel guests' luggage and escort guests to their rooms
  • Carry travellers' luggage at airports, in railway stations and aboard ships
  • Clean and maintain public areas and passengers' rooms aboard ships and trains
  • Set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments
  • Work for hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

Job Titles

Audiovisual helper
Baggage handler
Baggage master
Baggage porter
Banquet porter
Bellhop
Car supplier - railway
Cruise line passenger attendant
Display installer
Door person - hotel
Facilities porter
Hotel doorkeeper
Hotel guest services attendant
Lobby porter
Luggage attendant
Passenger service attendant - railway
Port redcap
Redcap
Room flipper
Room porter
Ship passenger attendant
Showcase installer
Skytrain attendant
Sleeping car attendant
Sleeping car porter
Train service attendant

Duties

Guest service attendants:

  • Carry luggage for hotel guests
  • Escort incoming guests to their rooms
  • Check rooms to make sure they are in order
  • Offer information about room features, hotel services and points of interest
  • Help guests with special needs
  • Take care of group arrivals and departures
  • Receive and deliver items and messages for guests
  • Handle guest complaints and requests
  • Maintain luggage storage areas

Baggage porters:

  • Carry travellers' luggage at railway stations and airports by hand or hand truck
  • Arrange for ground transportation

Ship attendants:

  • Serve food and beverages
  • Clean cabins, make beds and wash dishes
  • Carry luggage for passengers aboard ships

Train service attendants:

  • Set and clear tables in dining cars
  • Clean sleeping cars
  • Maintain washroom supplies
  • Help passengers as required

Facilities workers:

  • Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
  • Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
  • Assist with installation of audiovisual equipment and help in resolving problems during use
  • May perform minor repairs on installations and routine maintenance of audiovisual equipment

Earnings

Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.

Annual Earnings

$44,840

Provincial Hourly Rate

High$35.45/hr
Median$21.50/hr
Low$17.40/hr
Source: B.C. Labour Market Information Office, derived from 2024 Job Bank Wage data

Work Environment

# Workers Employed

570

% Employed Full Time

58%
Source: 2021 Census

Work takes place indoors and outdoors, so workers may be exposed to various weather conditions.

Career Pathways

Career path information is currently not available.

Occupational Interests

It’s important to understand what kinds of occupations align with your interests.

For more about occupational interests visit Skills for the Future Workforce > Characteristics.

Here are the top occupational interest(s) for this career profile:

Realistic
Realistic

Education, Training and Skills

  • Some secondary school education may be required

Education programs in B.C.

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Find out more information about programs offered specifically for this career.

Skills

Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.

Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.

See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!

Service Orientation

Actively looking for ways to help people.

70%
Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

67%
Speaking

Talking to others to share information effectively.

67%
Social Perceptiveness

Being aware of others’ reactions and understanding why they react as they do.

57%
Monitoring

Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.

51%
Coordination

Adjusting actions in relation to others' actions.

50%
Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

48%
Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

48%
Complex Problem Solving

Being able to solve novel, ill-defined problems in complex, real-world settings.

43%
Time Management

Managing one’s own time and the time of others.

42%

Labour Market Statistics

Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.

Employment

Find out about employment types and trends by region and industry.

Employment

570
Source: 2021 Census

Employment by Region

Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Employment % Employment of this Occupation
Cariboo 0 0.0%
Kootenay 0 0.0%
Mainland/Southwest 495 86.8%
North Coast and Nechako 0 0.0%
Northeast 0 0.0%
Thompson-Okanagan 15 2.6%
Vancouver Island/Coast 50 8.8%
Source: 2021 Census

Labour Market Outlook

The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.

Forecasted Job Openings (2024-2034)

250
Source: B.C. Labour Market Outlook

Forecasted Job Openings

Forecasted Employment Growth Rate

Composition of Job Openings

Source: B.C. Labour Market Outlook

Job Openings by Region (2024-2034)

Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Job Openings Avg. Annual Employment Growth
Cariboo Not available Not available
Kootenay Not available Not available
Mainland/Southwest 240 1.8%
North Coast and Nechako Not available Not available
Northeast Not available Not available
Thompson-Okanagan Not available Not available
Vancouver Island/Coast 20 1.1%
Source: B.C. Labour Market Outlook

Industry Highlights

Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.

Forecasted Job Openings by Industry

IndustryJob Openings (2024-2034)
Transportation and Warehousing170
Accommodation and Food Services50
Finance, Insurance and Real Estate10
Information, Culture and Recreation10
Professional, Scientific and Technical Services10
For additional industry information, visit the Industry Profiles page.
Source: B.C. Labour Market Outlook

Resources

Resource information is currently not available.